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Shipping and Return Policy

Shipping Policy
At SuperBox, we are committed to ensuring your order is shipped quickly and securely. All orders are processed within 1-2 business days. Once shipped, delivery times may vary based on your location and the selected shipping method. You will receive a confirmation email with tracking information as soon as your order is dispatched.

Shipping Details:

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Carriers: We partner with reputable carriers to deliver your products safely.
  • Delivery Times: Vary based on location and shipping option chosen at checkout.

Return Policy

At SuperboxxShop.com, all items are non-refundable and non-returnable.

Once an order has been placed and processed, it cannot be canceled or modified, unless the product is found to be defective or damaged upon delivery.

Please review your order carefully before completing your purchase. By proceeding, you acknowledge and agree to these terms.

For assistance, contact our support team at Support@Superboxxshop.com.

Exceptions for Defective or Damaged Items

  • In the rare case that an item is delivered defective, damaged, or incorrect, we will offer an exchange or replacement.
  • To request a replacement, contact our customer support team at Support@Superboxxshop.com within 7 days of receiving the product. Include:
    • Order number
    • Photos of the item and packaging
    • A brief description of the issue

Return Conditions:

  • Products must be in their original condition, unused, and in original packaging.
  • A copy of your receipt or proof of purchase is required.

How to Return:

  1. Contact our customer support at Support@superboxxshop.com to initiate a return.
  2. Send your item to the following address:SuperBox Returns
    11875 W. Little York RD, Suite 601
    Houston, TX 77041

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 5-7 business days.

Shipping Fees
Return shipping fees are the responsibility of the customer unless the return is due to a product defect or error on our part.

Contact Us
For any questions or concerns regarding shipping or returns, please reach out to us at Support@superboxxshop.com.